Welcome to
Customer Success page

The place to find answers to all your questions, either through our knowledge base, a live demo,
or by talking to our customer service.

THE DOORSTEP TO MODERN FLEET MANAGEMENT TRANSFORMATION

Start your journey towards modern fleet management with digital and data driven approach with us.
Find out how you can gain control over mobile asset management, improve collaboration within your organization, improve your data knowledge base and increase efficiency.

ONLINE & ON PREMISE DEMO

Why do so many fleet experts and enterprises turn to mobilityONE?
In 30 minute sessions, our team will make a demo, answer all your question and gain more insights about your business.

CUSTOMER SUPPORT

If you need assistance, don´t hesitate and get in touch with us.
We ́re here to listen, come up with resolution and exceed expectation.

FAQ

What is Software-as-a-Service (SaaS)?

SaaS is a method of software delivery that allows data to be accessed from any device with an internet connection and a web browser. In this web-based model, software vendors host and maintain the servers, databases, and the code that makes up an application.

Why should I even consider SaaS soluton?

Nowadays, SaaS solutions are not merely “nice to have” but they’ve become the default software delivery method across all industries and sectors. Next to saving on valuable resources when it comes to implementation, maintenance, and adjusting the software to changing business needs, it provides modern security options that protect the data when it’s stored off-premise.

Is SaaS right fit for me?

SaaS applications are ideal for growing businesses that need a solutions that don’t require a large upfront investment or long installment periods. Consider switching over to SaaS for applications that you need to access from anywhere on different devices.

Can I customize SaaS?

Most modern SaaS solutions allow users to personalize and configure settings and pre-defined parameter values within the application. However, these adjustments can only be made to a certain degree and exclude the modification of the core product or source code.

How easy is moblityONE to use for clients?

mobilityONE is incredibly easy to use and your teams and vendors will productive immediately. In-app guidance and full online help guides make it simple to get started with various data, documents, tasks, dashboard, reports and more.

What makes mobilityONE a good solution?

Managing mobile asset activities can be complex, with various data, documents, maintenance, complience, expenses, and approvals easily lost across multiple apps. mobilityONE combines everything you need to be managed in one, secure space.

How do try out your solution?

To get started it takes only to contact and help us get your data. In just a two weeks you will be onboarded and run the app on your own data

What mobilityONE is charged?

Our goal is to provide convenient, flexible contract options to address the widest range of budget needs. Here’s how it works: The service is made available to you on an annual, per user basis through an effective subscription mechanism. This avoids large upfront costs associated with on-premise installation. Purchase only the number of seats you need, add or remove users on an annual basis as needed.

Privacy and security

What protections does mobilityONE use to protect our data?

mobilityONE is hosted on the …e Cloud only on ….-based servers.

(Provider)… invests heavily in securing its infrastructure, which is designed to keep your data secure throughout the entire information processing lifecycle.

For more information please read ….

What are mobilityONE policies regarding our data and data portability?

All rights to your data are maintained by you. We provide you the ability to easily export your data and take it elsewhere, if desired.

Your data will never be shared with or sold to a third party, except for the limited purposes described in our Privacy Policy.

So long as your account is active, you have full access to your information, for viewing or transfer, at any time.

Information can be downloaded in a variety of popular formats.

Who owns the data?

Even though company data is not stored on-premise with mobilityON, the respective account still own their data and have the right to retrieve it at any point.

Performance & Upgrades

How will mobilityONE maintain the continuity of our service, specifically with regard to uptime and disaster protection?

Microsoft Azzure designs and builds its own data centers, which incorporate multiple layers of physical security protections. Azzure additionally hosts some servers in third-party data centers, where they ensure that there are Microsoft-controlled physical security measures on top of the security layers provided by the data center operator.

How does mobilityONE leverage the latest and greatest technologies?

mobilityONE stays continuously educated about the newest technology developments in order to evaluate on an ongoing basis what is beneficial and appropriate for both our products and our customers.

Integration

Can we link to or share information with on-premise systems?

The solution uses open, standards-based application programming interfaces (APIs) to provide automation of the application. APIs are commonly used by developers to integrate capabilities into new web-based applications and existing business management systems.

Learn more on how we can help you with
managing your mobile assets.

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